Quotes and pricing
Quotes given before an inspection are estimates. The final price is confirmed once the vehicle has been seen. If the condition differs from what was described, for example heavy pet hair, mould or serious paint defects, any extra cost is confirmed with you before work continues.
Travel fees
A travel fee covers fuel and time outside the Marlo and Orbost area.
- Marlo and Orbost and surrounds, no travel fee
- Lakes Entrance and surrounds, $40
- Bairnsdale and surrounds, $80
- Further out, quoted individually
Travel is confirmed at booking and added to the final invoice.
Deposits and cancellations
- A deposit may be required for larger jobs such as paint correction, full packages and mobile bookings outside Orbost.
- Cancel or reschedule with 24 hours notice and the deposit carries over.
- Late cancellations and no shows forfeit the deposit, which covers the lost appointment.
Mobile jobs
Bookings need reasonable access to the vehicle, plus power and water where the service calls for it. If access is not available on arrival and the job cannot go ahead, it is treated as a late cancellation.
Pre existing damage
The vehicle is inspected before work begins, with photos on larger jobs, to record existing scratches, chips and paint condition. Snowy River Car Detailing is not responsible for pre existing damage including prior scratches, worn trim or failing clear coat. Cut and polish works on the existing clear coat, so where it is already thin or has been over polished before, results cannot be guaranteed and the business is not liable for burn through where reasonable care has been taken.
Your side of it
Please remove valuables and rubbish before the appointment unless removal is part of the booked service, and mention any mechanical or electrical issues that could affect the work, such as windows or locks that do not operate.
Payment
Due on completion unless agreed otherwise. Cash or bank transfer.
Satisfaction
Please look the vehicle over before the appointment finishes. Anything raised within 48 hours is put right at no extra charge. This does not cover issues raised after 48 hours or damage that happens once the vehicle has left our care.
Photos
Before and after photos may be used for the portfolio and social media, with number plates left out. Say so at booking if you would rather not be included.
Nothing here overrides your rights under Australian Consumer Law.
Follow along
New jobs, most weeks
Before and afters go up as they happen, along with any spots left in the week.